Char Dham Taxi Services (“we”, “us”, “our”) operates the website chardhamtaxiservices.com and provides taxi, cab rental, and Char Dham Yatra travel services across Uttarakhand. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. By using our website or booking our services, you agree to the terms described here.
1. Information We Collect
- Contact details: name, phone number, email address, and WhatsApp number.
- Trip details: pickup and drop location, travel dates, number of passengers, and vehicle preference.
- Communication records: messages, calls, or WhatsApp chats related to your booking or enquiry.
- Payment information: only as needed to process advance payments or confirm bookings. We do not store full card or UPI credentials on our own servers; payments are processed through secure third-party payment gateways.
- Technical data: IP address, browser type, and pages visited, collected automatically through standard website analytics tools.
2. How We Use Your Information
- To confirm, manage, and coordinate your taxi or Char Dham Yatra booking.
- To contact you regarding pickup timing, driver and vehicle details, and trip updates.
- To respond to enquiries made via phone call, WhatsApp, or our website contact form.
- To improve our website, services, and route planning.
- To share occasional updates about routes, seasonal offers, or Yatra opening/closing dates, only where you have not opted out of such communication.
3. How We Share Your Information
- With our driver partners, solely to the extent needed to fulfil your trip (name, phone number, pickup and drop details).
- With payment processors, if you make an online payment, to complete the transaction securely.
- When required by law, such as in response to a valid request from government authorities or law enforcement.
We do not sell or rent your personal information to third parties for their own marketing purposes.
4. Cookies and Website Data
Our website may use cookies or similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies through your browser settings at any time, though some website features may not function as intended if you do.
5. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. That said, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of data transmitted to us.
6. Data Retention
We retain your booking and contact information for as long as necessary to provide our services, comply with applicable legal obligations, and resolve any disputes. You may request deletion of your data at any time, subject to any legal retention requirements that may apply.
7. Your Rights
You may contact us at any time to:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate or outdated information.
- Request deletion of your information, where applicable.
- Opt out of promotional messages or calls at any time.
8. Third-Party Links
Our website may contain links to other websites, including partner or informational sites. We are not responsible for the privacy practices of those external sites, and we encourage you to review their policies separately before sharing any information with them.
9. Children’s Privacy
Our services are intended for adults booking travel. We do not knowingly collect personal information directly from children, though children may of course be included as passengers on a booking made by a parent or guardian.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page along with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your personal data is handled, please reach out:
- Phone / WhatsApp: 9368028472
- Email: info.chardhamtaxiservices@gmail.com
- Address: Ukhimath.Uttarakhand
